Orange

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelinesCOVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
9th April 2022

  • For visitors to all facilities effective from Wednesday 20 July 2022With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

    Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

    • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
    • No visitors under 16 to any part of our facilities.
    • No visitors to COVID +ve patients other than in exceptional circumstances.
    • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
    • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
    • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
    • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
    • Hand sanitiser stations are visible and must be used.

    By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

    Exceptions to the ‘one visitor’ policy

    • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
    • People attending Christchurch ED or Ashburton AAU can have one support person with them.
    • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
    • Parents/caregivers can be with their baby in NICU.
    • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
    • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

    Visiting patients with COVID-19

    • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
    • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

    You must NOT visit the hospital if you

    • are a household contact of a COVID-19 positive case
    • are COVID-19 positive
    • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

    Exceptions for people with disabilities

    An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

    Everyone visiting our facilities must wear a mask, no exceptions

    While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare. This is another measure to minimise the risk to vulnerable patients.

    Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

    More COVID-19 information

Terms & Conditions

Copyright

Material featured on the Canterbury Health Laboratories website is subject to Crown copyright protection unless otherwise indicated. The Crown copyright protected material may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where the material is being published or issued to others, the source and copyright status must be acknowledged.

The permission to reproduce Crown copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

© Crown copyright 2017​

Disclaimer

This site is for information only. The information provided does not in ANY way represent medical care or attention. We recommend that you seek the advice of your doctor if you have any queries or questions. The information contained on this website is derived from a number of sources. While the Canterbury District Health Board has taken all reasonable steps to ensure that all information is from reliable and reputable sources and is accurate, it accepts no liability or responsibility for any acts or omissions, done or omitted in reliance in whole or in part, on the information. The Canterbury District Health Board accepts no responsibility for the manner in which this information is subsequently used.

Content Disclaimer

The Canterbury District Health Board is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. The Canterbury District Health Board cannot guarantee that these links will work all of the time and the Canterbury District Health Board has no control over availability of the linked pages or documents.

Product or Commercial Disclaimer

Any reference to a particular product or commercial website in this document is to be taken as an example only and does not constitute an endorsement by the Canterbury District Health Board.​

Privacy

This is how we deal with information about your visit to our website.

Information collected and stored automatically

If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

  1. The Internet domain (for example, “www.acompany.co.nz” if you use a private Internet access account, or “www.youruniversity.ac.nz” if you connect from a university’s domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;
  2. The type of browser and operating system used to access our site;
  3. The date and time you access our site;
  4. The pages you visit; and
  5. If you linked to or visited the Canterbury Health Laboratories website from another website, the address of that website.

We use this information to help us make the Canterbury Health Laboratories site more useful to visitors – to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

If you send us personal information

If you choose to provide us with personal information – by filling out a form with your personal information and submitting it to us through the website – we use that information to respond to your message and to help us get you the information you have requested.

We only share the information you give us with another organisation if your inquiry relates directly to that organisation, or as otherwise required by law.

We do not create individual profiles with the information you provide or give it to any private organisations.

In some instances your data is stored by external secure online service providers. We currently use Survey Monkey for some of our online submission forms.

Canterbury District Health Board does not collect information for commercial marketing.

Website security

For website security purposes and to ensure that this service remains available to all users, this government computer system employs commercial software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.

Except for authorised law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes.

Unauthorised attempts to upload information or change information on this service are strictly prohibited and may be punishable.

Links to other websites

The Canterbury Health Laboratories website has links to government agencies, health organisations, and in some cases to private organisations. Once you link to another site, you are subject to the privacy and security policies of the new site. Canterbury District Health Board does not have control over the policies or content of government or private sites outside of Canterbury District Health Board which we link to for public convenience.